FAQ

Frequently Asked Questions

What materials are used for the jewelry?

Most Amelya Paris pieces are made from stainless steel with gold-tone or silver-tone finishes. Specific material details are available on each product page.

Can I wear the jewelry every day?

Amelya Paris jewelry is designed for everyday styling and regular wear. To help maintain its appearance over time, we recommend minimizing contact with perfumes, harsh chemicals, chlorinated environments, and abrasive surfaces.

How should I care for my jewelry?

To maintain the appearance of your jewelry, store pieces separately in a dry place and avoid direct contact with perfume, lotions, or household products. Gently clean with a soft cloth when needed.

Are the product colors and finishes accurate?

We aim to display product colors and finishes as accurately as possible. Slight variations may occur depending on lighting, screen settings, and product finish.

How long does shipping take?

Delivery times vary depending on the destination country and carrier conditions. Shipping details and estimated delivery information are available during checkout and in our shipping policy.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking link by email. A tracking page is also available directly through the website menu for order status updates.

Do you accept returns?

We accept returns in accordance with our return policy. Please review the full policy return page for eligibility conditions, return timeframes, and exclusions.

Can I contact customer support?

Yes. For any questions regarding your order or products, you can contact our support team through the contact page  available on the website.